Looking back in history, and with the benefit of hindsight, it is relatively easy to see why the telecommunications industry has been pushed to accept a commodity role. In fact, one can argue that the context telecommunication companies (Telcos) have been operating within, made it inevitable that telecommunications would be forced downwards to a commoditised position in the value chain.
The key factor: regulation.
Originally published on May 25, 2014. Go to the full article at http://neoschronos.com/insights/how-mass-market-services-degenerate-to-commodities/